FAQ

How Your Property Buddies works for real estate buyers and owners expert

How does it work?

Here you can find all the information about how Your Property Buddies work, what services we connect you with and other general information.

Yes, it is. Our service is completely free for real estate buyers and owners!

Our current network of real estate professionals and traders includes:

  • Mortgage brokers
  • Home stagers
  • Real estate agents
  • Property inspectors
  • Conveyancers
  • Property lawyers
  • Interior cleaners
  • Exterior cleaners
  • Gardeners
  • Painters
  • Movers
  • Roofers

 

While this list covers many of the key services needed when buying, selling or maintaining a property, we're always expanding our network. If you can't find a specific type of real estate professional and/or trader you're looking for, feel free to reach out to us at [email protected] and we'll do our best to assist you.

  1. Sign up or log in as a real estate buyer or owner.
  2. Select "I need an expert" to start your search.
  3. Browse available professionals and tradespeople on our platform.
  4. Answer a few quick questions to help match you with the right expert.
  5. View expert profiles and click "Get Matched" to see their contact details.
  6. Reach out to them directly or wait for them to contact you.

Our questions help professionals understand your needs, so they can provide the best support!

Requesting your services

Here you can find all the information you need about getting started and requesting the services you need to buy or sell real estate.

Creating an account is easy and only takes a few minutes. Here’s how:

  1. Click on the "Get started" button at the top right of your screen.
  2. Select "Real estate buyer or owner" from the options.
  3. Follow the simple steps to complete your registration.

Once you’re signed up, you’ll have full access to all the services we offer to support your real estate journey.

You’ll hear from our team or the expert you requested within 3 business days.

Alternatively, you can reach out directly. When you’re on the profile of the expert you want, click “Get matched” to view their contact details.

Yes, once you find a professional or tradie you want to contact, click "Get matched" on their profile to see their contact details. Be sure to mention that you got their details through Your Property Buddies.

Using Your Property Buddies is completely free for real estate buyers and owners. However, you will need to pay the professional or tradie you choose for their services.

  • For real estate agents or property lawyers, payment is handled through the property transaction.
  • For tradies, you’ll receive a quote to approve. After approval, we’ll send you an invoice. You pay us, and we pay the tradie once the job is done and you’re satisfied. 
  • Mortgage brokers are free to you, as they’re paid by the lender.

Important: Only pay through our platform. If you pay the tradie directly, we won’t be able to assist if any issues arise.

We aim to make it easy and affordable for you to find the right professionals. The only cost is for the services you select.

Our professionals and tradies pays us a success fee when they get the customer.

While we may not have every type of real estate professional or tradie listed yet, we’re always working to expand our network. If you can’t find the one you need, feel free to email us at [email protected]. We’ll review your request and try to connect you with the right professional or tradie, or bring them on board.

To remove a real estate professional or tradie you matched with, go to their profile.

Click the red heart icon to remove them from your “My experts” list.

You can always find and match with them again in the future when searching for the same expert type in the same location.

You can leave a review only after matching with an expert.

  1. Go to the expert’s profile.
  2. Click "Leave a review."
  3. Rate the expert and, if you like, add comments and photos.

If you’re unhappy with a service, we recommend reaching out to the expert first to see if they can resolve the issue.

You can report an expert from their profile after matching.

  1. Go to their profile page.
  2. Click "🚫 report this profile" (at the bottom on mobile, below contact info on desktop).

We’ll review your report and take appropriate action. Your help keeps our community safe and high-quality.

Managing your account

Here you can find all the necessary information about managing your account with us.

  1. Sign in to Your Property Buddies.
  2. Click your initials in the top right corner (desktop) or find "Settings" in the bottom menu (mobile).

In Settings, you can:

  • Update your personal details (name, email, locations, and goals).
  • Edit your profile preferences for app personalization.
  • Change your password under "Security."

Becoming a real estate professional on Your Property Buddies is a separate process. You'll need to request a professional account and complete our registration process. 

The signup process is quick and straightforward. Here's how you can get started as a professional:

  1. Click the "Get started" button at the top right of your screen.
  2. Select the "Real estate professionals" option.
  3. Fill in your business details.

Once you submit your professional account application, we'll be in touch to walk you through the process. Our team is dedicated to building a network of top-tier real estate professionals and traders that put their customers at the heart of everything they do.

  1. Sign in to Your Property Buddies.
  2. Click your initials in the top right corner (desktop) and select "Report a problem", or find it in Settings in the bottom menu (mobile).

Describe the issue, and our team will look into it as soon as possible.

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